So my wife and I stretched out our Labor Day holiday over two weekends in order to find good value. We spent a night during the second weekend in Colorado Springs at the Cheyenne Mountain Resort. Honestly, I had booked the hotel rather quickly the night before and utilized Hotwire in order to do so. This of course meant that I didn’t choose this hotel specifically, but rather through a series of criteria such as star listing (4 stars), location, overall customer satisfaction (90%), and specific guest reviews. The price was excellent at around $90 I believe, and the guest reviews left me feeling confident it would be a good choice. After booking, when the name of the hotel was revealed to me, I immediately recognized it from researching possible stays for the previous New Years Eve festivities. That being the case, I definitely felt intrigued to know what this hotel resort was all about.
We checked in around four or so, a little late for my taste, but which coincidentally coincided with the actual check-in time of the hotel. I don’t like how mountain hotels, or in this case foothill hotels, present such a late check-in time. I think it is a rip-off that we get considerably less than a full 24 hour stay. After checking in we had to get into our car again and drive to another part of the resort. The rooms are essentially positioned into mini-compounds providing a de facto barrier between the main hall/pool area and that of the Colorado Country Club immediately to the south.
I found our room to have a nice layout and decor. It had a balcony with a cute patio table and chairs to enjoy the fresh air. However the view from there was less than stellar as our angle only provided a driveway underneath and a barren field across the way. The room itself displayed a floral motif with earthly tones that I found pleasing. Particularly nice were the curtains and bed headboards. Notice how I said “headboards”, that’s right you guessed it, the hotel expecting the Mrs. and I to share the room like a couple of college dorm mates. One of the casualties of booking through Hotwire I presume. What’s worse was the condition of the beds, suffering from what I call “weakitis.” The beds looked and felt wavier than the sea during high-tide. The night of sleep confirmed our fears, leaving my wife with a sore back in excess of a week. The rest of the accommodation was descent with a wet bar and mini-fridge next to the bathroom. The bathroom had separate areas for the sink and vanity, toilet, and shower, which is always a popular set-up for me.
The highlight of the amenities as far as I’m concerned was Sunday brunch. They provided so many wonderful options such as sea bass, prime rib, Oysters Rockefeller and so on. The desserts were absolutely delightful and all you can drink mimosas added a nice touch. Be prepared to shell out a little coin for the buffet, with each person costing $30 to partake. We didn’t have to eat for the rest of the day so consider that as well. The pool area was quaint but heavily invaded by kids. Actually all the common areas were invaded as such causing the wife and I irritation when we were enjoying drinks and dinner in the bar and adjoining patio all the while witnessing kids running and screaming around us. I just don’t understand how the hotel lets that happen, let alone parents!
All in all I would concede 4 stars for the Cheyenne Mountain Resort had it not been for weak beds, children allowed in the bar area in the evening, and a general vibe of unhappiness portrayed by many of the clientele. If the hotel can improve in those areas I have no qualms about rating it 4 stars, however being in its current state I would more likely rate it at 3 stars. The guests of the resort did have access to the adjacent country club for golf, tennis, and aquatic sports, which I must admit I only took advantage of its fitness center. So had I used more of those facilities my view perhaps would have changed, bumping it up to 3 1/2 stars. Regardless one non-negotiable remains, a 4 star establishment must furnish comfortably firm bedding!